Communication & Conflict Management

Conflict happens. Whether between individuals or teams, at some point, conflict will arise and need to be addressed. Resolving conflict doesn't have to be a negative experience. In fact, managing conflict can be a catalyst for positive change. This training explores various work relationships and their impact on the employee, how business relationships can be managed to avoid unnecessary conflict, how to use effective resolution steps when conflict occurs, and how to deal with difficult people when managing conflict.  The training also provides participants with an opportunity to identify their existing strengths in applying communication skills in the workplace.                                                                                                                                                                             After this training, participants should be able to:

  • Recognize your network of relationships at work and your part in them

  •  Positively manage business relationships to avoid unnecessary conflict

  •  Use effective conflict resolution steps when conflict occurs

  •  Deal with difficult team member

  • Communicating with clients

  • Communicating with colleagues

  • Preparing written forms of communication in the workplace

  • Responding to conflict situations in the workplace