Cultural and Linguistic Competency

This workshop explores diversity in the workplace.

It begins by examining the various aspects of diversity, defining diversity and exploring the elements of diversity that participant's personally bring with them. The impact of perception is examined. Stereotypes are identified and defused through an experiential exercise. Techniques to manage conflict successfully, communicate with respect, confront others who do not appreciate a diverse workplace and handling sensitive situations are covered.

Goals
Participants will be able to:

  • Describe how diversity impacts the workplace
  • Identify areas of common ground
  • Identify techniques for effective communication
  • Describe strategies for managing issues
  • Develop an action plan