Conflict happens. Whether between individuals or teams, at some point, conflict will arise and need to be addressed. Resolving conflict doesn't have to be a negative experience. In fact, managing conflict can be a catalyst for positive change. This workshop explores various work relationships and their impact on the employee, how business relationships can be managed to avoid unnecessary conflict, how to use effective resolution steps when conflict occurs, and how to deal with difficult people when managing conflict.
Recognize your network of relationships at work and your part in them
Positively manage business relationships to avoid unnecessary conflict
Use effective conflict resolution steps when conflict occurs
Deal with difficult team members