Patient Education & Health Promotion

Health promotion is the process of enabling people to increase control over, and to improve, their health. The YRM Consulting Group has developed this training to educate individuals how to reach a state of complete physical, mental and social well-being and be able to identify and realize aspirations, to satisfy needs and change or cope with the environment. After this training, participants will have a clear understanding of:

  • The importance of patient education.

  • Communication as an exchange of information involving asking questions and active listening.

  • Assessment of verbal and nonverbal cues to assist in determining the level of the patient’s comfort, understanding and sincerity.

  • Eliciting information through open-ended, closed-ended and focused questions.

  • Demonstrating active listening through reflection, paraphrasing and summarizing.

  • Addressing and overcoming communication barriers by eliminating physical barriers, actively listening and interviewing in patient-focused circumstances.